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[2020-07-31]   EUC Admin-Administrator
Jobbeschreibung
Stuttgart, Germany BE / BTech 1408307 Job Description Key skills required for the job are: n EUC Admin-L2, (Mandatory) .As a Senior Administrator, you should be able to handle first point escalation for all technical and process issues. Provide technical subject matter expertise wherever required. Ensure proper communication and quick resolution as a crisis manager. Plan and schedule Changes, Coordinating with different stakeholders. Perform RCA for Major Incidents related to his / her tower nFollow quality / security process defined for the engagement. Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination nPrepare Weekly and monthly status reports. Participate in business meetings with various stake holders on a need basis. Take corrective actions based on the customer satisfaction surveys. Work on the service improvement programs. Effort estimation/reviews on need basis for new projects. Training of new team members. Able to work on Knowledge acquisition and updates to related documents Minimum work experience: 3 - 5 YEARS

Roles and Responsibilities
Mandatory Skills: EUC Admin-L2
Experience Range: 3-5 YEARS
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. Any complaints or concerns regarding the recruitment, application or hiring process should be directed to our Ombuds group www.wiproombuds.com. Any US applicant can also call our hotline at 1-866-921-6714. Applicants outside the US can request the applicable hotline number via email via the Ombuds group. Wipro does not charge any fee at any stage of the recruitment process and has not authorized agencies/partners to collect any fee for recruitment. If you encounter any suspicious mail, advertisements or persons who offer jobs at Wipro, please do let us know by contacting us on helpdesk.recruitment@wipro.com

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