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[2021-04-13]   Arena Solution Architect (f/m/d)
Jobbeschreibung
Arena Solution Architect (f/m/d)
Location:Germany-wide ONE PLATFORM. INFINITE ADVANTAGES. About PTC (NASDAQ: PTC)
PTC enables global manufacturers to realize double-digit impact with software solutions that enable them to accelerate product and service innovation, improve operational efficiency, and increase workforce productivity. In combination with an extensive partner network, PTC provides customers flexibility in how its technology can be deployed to drive digital transformation – on premises, in the cloud, or via its pure SaaS platform. At PTC, we don't just imagine a better world, we enable it.

At Arena, a PTC Business, we help high-tech manufacturers and medical device companies create products that change the world. Our cloud-based product lifecycle management (PLM) and quality management (QMS) software is used by leading product innovators like Nutanix, Bio-Rad, Sonos, Teleflex, and Citrix. Join our PTC family and you will thrive in an award-winning workplace that fosters a work-life balance.

As a key member of the customer success team, the Solution Architect is responsible for ensuring that Arena’s application is implemented in a timely and professionally to the customer’s ultimate satisfaction.
You will be working with new customers as well as driving adoption support and best-practices guidance for existing customers. The ideal candidate will be detail and process-oriented and able to handle multiple projects concurrently.
Confidence is key to working independently to manage the delivery of implementation services and be able to willingly assist other team members as needed. A manufacturing background in High Tech, Medical Device or Consumer Packaged Goods is a plus.

Preferred Skills and Knowledge:
Present Arena application to customers, demonstrate functional expertise, and offer pragmatic guidance, including pros and cons of various implementation options. Contribute to the ongoing effort of troubleshooting and solving data problems and process issues that relate to the efficient implementation of the application. Lead multiple, successful implementations of Arena, including project management, configuration and installation of software, data migration and customer training. Analyze and map customers’ business requirements to meet implementation objectives. Develop and maintain a deep understanding of the functional architecture of the Arena PLM application, its modules, and its features. Work with other members of the customer success team to translate your deep understanding of the Arena PLM application and how customers’ use it most effectively into educational content for the Arena customer base.
Preferred Experience:
Product Lifecycle Management (PLM) Quality Management Systems (QMS) ECAD/MCAD/Product Data Management (PDM) Engineering Change Management (ECM) Document Management Systems (DMS) Demonstrated passion for people and serving the customer. Strong presentation skills, project planning and scoping experience. General knowledge of relational database and reporting application solutions. Demonstrated Microsoft Excel skills (MS Access a plus). Experience in implementing SaaS software solutions preferred.
Basic Qualifications:
BS or MS in Mechanical Engineering, Industrial Engineering, Production Operation, or another related field. Minimum 5 to 7 years of proven consulting and software solution implementation setting.
Why PTC?

With a culture that is innovative, inclusive, and inspiring, PTC is the perfect place to build a fulfilling career. We are a diverse ecosystem of more than 6,000 employees worldwide who are making an impact on the industry and on the world. We are passionate, ambitious, and bold. We embrace change and celebrate employees who are challenging the status quo. Innovation happens every day and within every team at PTC. We are curious, lifelong learners who also like to have fun!

At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity and Affirmative Action Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic identity, disability, or veteran status.

Candidate Data Privacy Policy
In sending us your Resume or CV, you are allowing us to store it with your contact details in our job applicant database. We will only share your personal details with the PTC HR team members, talent acquisition, third-party facilitators and consultants engaged to support the recruitment process, and PTC Interview Panel Members for positions that you have applied for or that may be of interest to you for a profile like yours. We may need to share your personal data with external third parties such as to local labor authorities, courts and tribunals, regulatory bodies and/or law enforcement agencies for complying with applicable laws and regulations, or in response to legal process. We will not keep your personal information in our candidate database for more than 6 months after the end of your hiring process (that is to say after the last call, interview, meeting or email that we have had / exchanged with you during the interview process), unless either we are required to keep such information longer by law or we have written agreement via email from you. We might ask final candidates for a reference checks (we will always ask you first before contacting anyone for personal references) and for certain positions where we feel a background check is required, we might share your personal details (Email ID) with a service third party provider who will support this.

#LI-SP1
PTC Company Description PTC enables global manufacturers to realize double-digit impact with software solutions that enable them to accelerate product and service innovation, improve operational efficiency, and increase workforce productivity. In combination with an extensive partner network, PTC provides customers flexibility in how its technology can be deployed to drive digital transformation – on premises, in the cloud, or via its pure SaaS platform. At PTC, we don’t just imagine a better world, we enable it. Why Join Us and Benefits Summary When looking for a new job, we know you are looking for something that aligns with your values, passions, dreams, and lifestyle. Our team is passionate and committed. We are driven by innovation and value our work-life balance. Check out what it’s like to work at PTC at #lifeatPTC. We believe that diversity of experience and background leads to better ideas and a stronger company. We encourage everyone to bring their unique perspectives to our team. We take a holistic view of the employee experience and provide you with what you need to take care of your health, your wealth, your well-being, and your career. PTC benefits are among the most competitive in the industry. While your salary is the major component of your compensation, you also receive a competitive benefits package including: • Retirement Savings Plan with Company Match • Employee Stock Purchase Plan (ESPP) • Healthcare and Dental insurance • Paid Time Off and Sick Time • Birthday Day-off • Tuition Reimbursement (Canada, India, Israel, US) • Holiday Pay • Employee Referral Program • Management and Employee Training Development • Other Regional-specific Benefits All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Region Europe Subregion Central Europe PTC Org ARN - Arena Solutions Job Category Sales Job Type Regular Full-Time

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